SHA to Begin Nationwide Door-to-Door Visits to Homes and Offices Next Week

The Social Health Authority (SHA) has announced nationwide door-to-door visits to homes and offices as the government steps up efforts to increase registration and contribution payments.

SHA Chief Executive Officer Mercy Mwangangi on Wednesday, November 11, said the exercise would begin on Monday, November 16, and run until Tuesday, December 15, 2026.

According to Mwangangi, the Authority will dispatch field officers across the country to bring services closer to Kenyans and provide direct assistance with registration and employer compliance.

"SHA wishes to inform the public that it will undertake nationwide field visits from Monday, November 16, 2026, to Tuesday, December 15, 2026, as part of its ongoing efforts to enhance public awareness and facilitate access to healthcare services," Mwangangi announced.

"This exercise will bring SHA services closer to the people and provide an opportunity for direct engagement with members of the public," the CEO added.

During the exercise, officers will target Kenyans who have not registered under the scheme, helping them enrol alongside their eligible dependants while addressing challenges that may have prevented them from signing up.

The Authority will also verify existing members' contribution records, with SHA offering guidance on account reconciliation and ways to settle outstanding payments.

As part of the field exercise, employers will receive sensitisation on employee registration, deductions and timely remittance of contributions.

The Authority will further educate members on available payment options, including the Lipa SHA Pole Pole facility, which allows Kenyans to pay their health insurance contributions in instalments.

The nationwide exercise comes as the government seeks to address the gap between registration and contributions under the Social Health Insurance Fund, which replaced the National Hospital Insurance Fund (NHIF) in October 2024.

According to the Health Principal Secretary, Ouma Olunga, as of the end of October 2026, about 70 per cent of Kenyans had been registered under the health insurance scheme.

SHA data indicates that Nairobi leads in over-registered members, which stand at 1.6 million members, followed by Kiambu County at 800,000, Nakuru and finally Mombasa.

Meanwhile, SHA cautioned Kenyans against people posing as Authority officers to solicit money during the nationwide exercise, insisting that all authorised individuals carry official and verifiable identification badges.